IRIS Worklist - Conducting IRIS Reviews

Modified on Thu, Apr 17 at 4:10 PM

IRIS Review Best Practices

We recommend that ControlCheck users perform a monthly analytics review of flagged and unflagged IRIS users. When selecting a user to review we recommend that you first identify providers with red or flagged IRIS scores and then prioritize reviewing providers with active review statuses (see next section) before updating pre-existing review statuses or opening a case.

Reviewing flagged IRIS metrics allows you to identify changes in patterns and behaviors while performing a robust peer comparison of providers within the same facility. If diversion is suspected the IRIS Worklist protocol ensures an investigation can be opened after analyzing both recent and historical activity within ControlCheck.

To document your findings, we implore you to add pertinent notes and attachments, tag reviewed IRIS metrics, and supplement any findings with third-party resources (when necessary).

IRIS Review Statuses

The IRIS Worklist feature allows you to manually flag providers and transition them through a series of review statuses that assist you in staying organized throughout the IRIS review process.

Status	User Scenario	Review Activities & Outcomes
NEEDS REVIEW	You have not started reviewing an IRIS user that ControlCheck or another user has flagged for review.
IN REVIEW	You are actively reviewing an IRIS user and collecting information.	Review metrics and transactions Gather clinical context from nursing, pharmacy, and compliance Document notes
REVIEWED	You have completed a review and determined an outcome. Remember that a review outcome and a note are required to close a review.	Medication Handling Concern Policy Concern New Employee Concern Diversion Suspected No Concern

Review Actions

During any point of your IRIS Review, you have the option to open an investigation on a provider or assign the "Watching" status. The Watching status is used when you want to continually monitor a provider to track behavior changes until the provider is moved to the "Reviewed" status.

Note: A watch reason and note are required when utilizing this status.

Watch Reasons:

New Employee/Transfer Monitoring
Peer-Reported Behavior Monitoring
Staff Education Adherence
High CS Exposure Monitoring

Choosing the Open Case action should occur when you want to open a case on a provider because diversion is suspected.

Note: An open case reason and note are required.

Open Case Reasons:

Bluesight Data
Colleague Reported
Patient Reported
Self Reported

Suggested IRIS Review Worklist

Open an IRIS Review

Step-by-Step Instructions:

Select an unflagged user’s card to open the IRIS User Detail Panel
Select the “Move To” dropdown to assign a review status
(ex: Needs Review)
Selecting an option below will open an IRIS review, assign the review status, and automatically document who & when the action was performed:

Needs Review
In Review
Reviewed
Watch User
Open Case

Note: The ability to document notes is enabled after an IRIS review is open.

Complete an IRIS Review

When completing an IRIS review you will be prompted to select an outcome and provide a brief description detailing why the review was completed.

Step-by-Step Instructions:

Select a flagged user’s card to open the IRIS User Detail Panel
Select the Status dropdown to select “Reviewed”
Select a review outcome and notes to complete the review
Automatically document who and when the review was completed in the “Documentation” tab

A banner in the IRIS User Detail Panel will indicate IRIS review completion and the review outcome.