Release 84

Features

IRIS Enhancements

IRIS Trending

We know how important it is for you to determine if a user's behavior is trending in the wrong direction. Early prevention and proactive monitoring leads to identification of poor practice behaviors and ultimately lowers risk of harm for your colleagues, patients, and your hospital reputation. Is the user's IRIS score an ongoing problem or is this a new problem? Maybe you've implemented reeducation efforts and want to monitor the effectiveness of those programs for your user cohort.

We've enhanced IRIS to include trending information on a user's rank and score change from one month ago to today to allow you to examine which users have exhibited changes in behavior. Trending data on the IRIS Dashboard will show how a user's IRIS score and rank, i.e. position in the IRIS score rankings, have changed between time periods. This information may highlight interesting patterns including:

• Users whose IRIS scores have substantially increased, 
• Users whose IRIS scores have substantially decreased, and Users 
• whose IRIS scores have stayed consistently high.

Trending data is not shown if activity level has changed substantively between time periods, defined as a decrease in activity less than half of the previous month or an increase in activity greater than double the previous month in days worked. We implemented the feature in this way to avoid presenting score changes primarily attributable to schedule changes and an increase in work activity. For example, if a user was only working one day a week a month ago, and today that user works 5 days a week, their activity level would have significantly increased over the month and their IRIS score is likely to have also increased. This increase could be drastic, so rather than displaying those users as increasing in trend, we wait until we have enough data to compare the two time points to each other and show you the trend between those data points.

When the IRIS Dashboard first loads, you will see trending data displayed on the user cards in the IRIS Rankings list, as seen below.

A user's IRIS score determines their rank; users with a higher IRIS are ranked towards the top, meaning the user with the highest IRIS score will be ranked one in the list. If a user's IRIS has increased from one month ago to today, it is likely that their IRIS rank has also increased; in this case you will see the words "Rank rose from x to y" printed on the user's rank card, where x is the rank of the user one month ago, and y is the rank of the user today. If a user's IRIS has decreased, you will see the words "Rose fell from x to z" printed on the user's card to imply the user is now ranked lower in the full list of users. 

The integer printed next to the IRIS score value represents the change in score for that user from one month ago to today. If the score value has increased, you will see a positive integer; if the score has decreased, you will see a negative integer, like the example below.

This enhancement is the first of many for ControlCheck Analytics. We look forward to developing IRIS Trending into an integral part of the IRIS Dashboard. With this release, IRIS Trending will only display for initial load of the page for the default time period of one month ago to today. If you select any filters or a custom date range, the trending data will not show. We look forward to releasing this functionality to the app, as well as enhancing IRIS Trending to present a user's behavior over a

longer period of time and for each metric. Reach out to your Solutions Consultant if you would like to be a development partner for these enhancements. 

Single IRIS and Department-Based Score

We want to make sure you can collaborate with your colleagues in reviewing a user's IRIS score. If your access within ControlCheck is limited to the department(s) you oversee, you likely saw a different IRIS score for your users than someone that has access to the data for all departments at the hospital, since the IRIS computation will only include data from your department(s). The same holds true if you selected department(s) of interest on the IRIS Dashboard.

We've made a new change so each user has a single, or consistent, IRIS score based on all relevant data available in the hospital; this single score will include information on the user's behavior in multiple departments and will be based on a model of activity incorporating data on all users in the hospital, though the user will still be compared most closely with their department peers.

We understand the importance of comparing users within the same department together, so we have added a new option to see a Department-Based Score for the set of users in the selected department(s). To view this information, select a department or departments you wish to filter on.

Then click the toggle to enable a recalculation of the scores for only the users in the selected department(s).

Once this toggle is enabled, the page will reload and it is possible the user's scores will change; this is expected behavior. We are now comparing only the users in the selected departments together.

In order to be included in this department-based recalculation, a user must have enough activity in the departments for the selected time period; we have set a 75% threshold for this logic. Our technology will order a user's activity in departments from largest to smallest event count (over the selected time period). It will then add up events until the 75% threshold is first crossed. All of these departments are associated with the user. If any of them or a combination of them is selected, then the user will be included in the department-based recalculation.

Upgrades & Fixes

• Fixed an issue that was causing slow file processing times.
• Fixed an issue that would cause events to get split when a filtered event summary existed between the two events.