2022-03-01 Release 115

New Email Notification for Comments on an Investigation 

If you use the ControlCheck Investigations feature, you might face obstacles getting collaboration from all parts of the diversion organization at your facilities. A typical workflow is a Pharmacy-lead program, or a Diversion Committee, that works to have active Nursing leadership involvement. At Kit Check, one of our core values is Join Forces, which means we strive to support each other to ensure we are doing the right things for you, our customers. We want to help break down as many of those obstacles to empower the different arms of the hospital to work together efficiently to ensure patient and staff safety.

One of the most frustrating hurdles with the Investigations workflow is communication. For hospitals that are having a hard time getting Nursing involvement in the act of opening investigations, some sites have elected a pharmacy representative to open and close investigations on behalf of the Nursing managers for their staff. This creates an extremely manual burden on the pharmacy rep to have to frequently go in and check for updates from the assigned Nurse Manager on the investigation. The Nurse Manager is always closest to the situation and their staff so they really are the right person to perform the actual investigation but getting bogged down by manual processes housed in many locations of the hospital's digital system can be overwhelming for staff. ControlCheck wants to make it as easy as possible for all collaborators on an investigation to work together effectively and efficiently.

In our latest release, we pushed out a brand new email notification that alerts users when progress notes (new comments) are updated for an investigation when you are the owner or a collaborator. When an investigation collaborator or owner makes a new comment on the investigation portfolio, any users who have this notification turned on will receive an email informing them of the new comment. The email will detail what user made a comment, at which hospital, and on what Investigation ID. For privacy and security reasons, we will not display any of the contents of the progress note in the email body.

Notifications are sent instantly! No need to wait around for comments to come through; ControlCheck will notify you immediately when a new comment has been made. Like our other email notifications, the Progress Note Updates will come from ControlCheck-notifications@kitcheck.com. If you are already logged into ControlCheck, you can view the progress note on the investigation in a new tab by clicking the link in the email that says "Click here to read more." You can also grab the Investigation ID, login to ControlCheck, click on the Investigate tab from the top menu, and find the investigation portfolio by ID number in the table of all investigations.

To enable this email notification:

1. Click on your User Account menu in the top right corner.
2. Click Account Settings.
3. Scroll down to view the Updates to Investigation Portfolios notification.
4. If the email option is disabled, click the toggle to enable it.
5. Select the updates types you want to receive. Currently ControlCheck supports two update types related to investigations:
   1. Collaborator Update (FKA Added as an Investigation Collaborator)
   2. Progress Note Update
6. Click Save.

Any user who is currently subscribed to the Added as an Investigation Collaborator notification, will automatically have this new Progress Note Update email notification turned on. All user settings can be adjusted from this page by the user themselves.

Updates to Notification Names on Account Settings Page

As a part of creating a new email notification for Progress Note Updates on investigation portfolios, we wanted to pave the way for a whole host of email notifications related to portfolio updates in future releases. You'll notice a slight change to how we've named and structured the email notifications for investigations on the Account Settings page. The formerly named Added as an Investigation Collaborator notification is now viewable as a sub-option under the new Updates to Investigation Portfolios option and is called Collaborator Update. The Progress Note Update is detailed above and is a new addition to the page. In the future, we'd like to create notification types for the other update types on an investigation portfolio, including but not limited to:

• Attachment Update
• Checklist Update
• Status Update

ControlCheck has made no changes to users' stored settings with this release so if you previously had this notification enabled, it will still be enabled; it will just be named something slightly different on the Account Settings page.

Added Investigation ID to Investigate and User Portfolio Tables

As a nice complement to the new Progress Note Update email notification we mentioned above, we enhanced the Investigations table and User Portfolio Investigations table to include Investigation ID. Identification numbers are always useful in any workflow and we think it can be especially helpful for users managing many investigations at once. Use the ControlCheck Investigation ID to email back and forth with colleagues if you'd prefer that as an identifying attribute rather than using investigated users' names in email threads.

We added the Investigation ID to the Investigations table and the User Portfolio page, as seen below:

Upgrades & Fixes

• Fixed an issue with the scrolling on the Manage tab File Uploads page.
• Fixed an issue with jumbled patient identifiers on the Pending Patients pages from various Manager Mapping pages.
• Fixed an issue with events that were failing when trying to convert from mass to patch. We allow a patch to mass conversion but the reverse was failing so support for this conversion has been added in. This use case is encountered when the raw event data displays a patch event in the mcg or mg unit of measure (mass) but the med it is mapped to in ControlCheck has a package size unit of measure of 1 patch.
• Fixed an issue with how patient identifiers were displayed on the new Audit 2.0 page.
• Fixed an issue with Audit 2.0 IRIS tab that was missing the score for the Waste Witness
• Fixed an issue with the patient merge logic to only re-reconcile events that have overlapping dates for the patients. This will reduce the number of event summaries that are re-opened by re-reconciliation and reduce the load on the system; creating a performance benefit and a less invasive user experience.
• Fixed an issue with copying and pasting values into the search bar on the new Audit 2.0 page.
• Fixed an issue with scrolling on the new Audit 2.0 page.
• Fixed an issue with missing graphs on the Labs pages.